Careers

Responsibilities

The Product Manager is responsible for overseeing the product plans, strategy, backlog, and delivery, including the management of the technical teams (directly team leaders), and ensuring the delivery of high-quality products or services. The Product managers will work closely with other managers to develop and implement strategies that are aligned with the company's business goals and objectives. 

The key responsibilities include:

Product Management key responsibilities:

1. To participate with the product owner in creating product strategies & and vision that are aligned with the company vision.
2. To create product plans and follow up on product backlog.
3. To Review and productize user stories that are going to be received from the Business Analysts.
4. To come up with suggestions to enhance the product and to direct the team to process them.
5. To suggest and implement new features and changes that would help the product in the future.
6. To study the competing products and come up with ideas that keep his product on top of the competition.
7. To provide progress reports to his Direct manager and his Functional manager.

Team Management key responsibilities:

1. To manage, mentor, and lead the technical teams to deliver the requirements on time and as expected by the clients.
2. To guide the teams to deliver the requested products and services with high quality to ensure client satisfaction.
3. To make sure that his team has all the resources and equipment that will help them to achieve their goals.
4. To be a Product business reference for his team.

Responsibilities

• Read RFPs, fill compliance matrices and identify business gaps.
• Prepare Technical Proposals according to the requirements in the RFPs within the expected deadlines.
• Communicate with related parties and service teams to prepare Technical Proposals.
• Communicate with potential clients to get answers about any questions about RFPs.
• Conduct Pre-Sales demoes to the potential clients.
• Attend pre-sales meetings and conduct basic requirements gathering.
• Stay up-to-date with Product changes and new features.
• Sell technical solutions to the customer with professionalism and enthusiasm
• Adhere to the Company’s Quality and Business Processes.
• Arrange and keep in contact with CPO to ensure successful work.
• Flexibility for frequent travel.

Responsibilities

• Build technical relationship with potential customers & provide them with the required demos and assistant.
• Support the Sales Team with customer-facing technical pre-sales assistance.
• Prepare the required proposals & RFPs.
• Help the sales by providing the estimated projects costs.
• Provide an initial delivery plan in proposals.

• Support in achieving departmental financial objectives.
• Develop business in most optimal & cost-effective manner.
• Provide an estimated costing for new projects considering all the factors that are available.
• Provide Onsite/Offsite demos to the potential clients when requests.
• Answer the client’s business and technical questions.
• Provide the clients with the required assistance to on how to use our system to cover their business needs.
• Help the clients in picking the Modules/Systems that they need.
• Gather requirements from the Client meetings to get a better understanding about their needs.
• Analyze customer requirements and change requests which may be clarified during demoes and meetings
• Prepare onsite/offsite demos to cover the client’s needs as directed by the sales team or by as filled in the clients’ questionnaires.
• Analyze the client needs from the meetings, demos, and questionnaires to provide the required documents.
• Write well-structured Arabic/English proposals that covers the client needs and deliver them on time.
• Write well-structured Arabic/English RFPs that covers the client needs and deliver them on time.
• Stay up to date with products changes, new features, and new designs.
• To be a very good user on every module with the products who is ready to demonstrate any scenario that the client expects to see or asks about.
• To have a strong knowledge in the business behind the products and their modules to be able to provide consultancy to the clients.
• To make sure that all the tools needed for demos are prepared, up to date and ready when needed
• Prepare onsite/offsite demos to cover the client’s needs as directed by the sales team or by as filled in the clients’ questionnaires.
• Analyze the client needs from the meetings, demos, and questionnaires to provide the required documents.
• Write well-structured Arabic/English proposals that covers the client needs and deliver them on time.
• Write well-structured Arabic/English RFPs that covers the client needs and deliver them on time.
• Stay up to date with products changes, new features, and new designs.
• To be a very good user on every module with the products who is ready to demonstrate any scenario that the client expects to see or asks about.
• To have a strong knowledge in the business behind the products and their modules to be able to provide consultancy to the clients.
• To make sure that all the tools needed for demos are prepared, up to date and ready when needed

Responsibilities

• Provide first-level technical support to end users via various channels, including phone, email, chat, or ticketing system.
• Respond promptly and professionally to support requests, ensuring excellent customer service and issue resolution.
• Diagnose and troubleshoot technical issues related to Microsoft 365 services, including but not limited to Exchange Online, SharePoint Online, Teams, OneDrive, and Azure Active Directory.
• Identify and escalate complex or unresolved issues to higher-level support teams or appropriate resources while ensuring proper documentation of the issue and steps taken for troubleshooting.
• Collaborate with other support engineers and teams to effectively resolve customer issues and share knowledge.
• Assist with user onboarding and provisioning activities, including account setup, license assignment, and access management within the Microsoft 365 environment.
• Educate end users on Microsoft 365 features and functionality, providing guidance and best practices to maximize productivity and adoption.
• Stay updated with the latest features, updates, and changes in Microsoft 365, and effectively communicate them to end users.
• Contribute to the improvement of support processes and documentation, including creating and updating knowledge base articles and FAQs.
• Adhere to service level agreements (SLAs) and meet defined performance metrics related to response time, resolution time, customer satisfaction, and other key indicators.

Responsibilities

• Understand the client’s organization direction, structure and organization-wide requirements.
• Be able to describe and communicate the value of a project of both its benefits and its costs, in terms used by the business community that will effectively obtain leadership understanding, support and approval of the project.
• Elicit, document and validate requirements and analysis models according to standard templates and procedures by conducting interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases scenarios, business analysis, tasks and workflow analysis.
• Understand, analyze and prioritize the business requirements and processes for the project and translate these into requirements and analysis models (Business User Requirements, Software Requirements Specifications, Functional Specifications, Use Cases, Essential User Interface and Screens Design).
• Work independently with users to define, analyze and engineer business requirements and concepts under the direction of the project managers.
• Develop internal and external meeting objectives and agendas.
• Identify and document system deficiencies and recommend solutions that satisfy the client’s needs.
• Manages change requests and propose solutions that satisfy the client needs and support the development team in meeting the project’s deadline.
• Provide guidance and identify acceptance criteria and test cases scenarios which will be used for the User Acceptance Testing.
• Prepare and submit status or progress reports upon the direct supervisor request.
• Participate in the planning of the envisioning, requirements gathering and analysis phases of the project.
• Prepare reports, manuals and other user documentation, should the need arise.

Responsibilities

Responsibilities

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Responsibilities

Responsibilities

• Install, Configure, Manage, Support and Troubleshoot Cloud Deployments based on Microsoft Azure Technologies in all core cloud services types (IaaS, PaaS, Saas) in (On-Premise, Off-Premise, Hybrid) models

• Setup underlying Cloud Services system dependencies both on premise and on cloud including Azure Load Balancers, App Gateways and Firewalls
• As a consultant, you are expected to plan, identify, explain and execute cloud sizing, integration points, technical dependencies and any underlying software service that is part of or will be integrated with Microsoft Cloud Services
• Draft and Prepare Technical Documentation, Architecture Documents, User Guides and Designs for Cloud Solutions
• Ensure customer satisfaction throughout the project lifecycle
• Deliver hands-on sessions and technical presentations to various audiences