Careers

Responsibilities

Project Planning & Scheduling:

• Collaborate on creating and maintaining project schedules, timelines, and milestones using cutting-edge project management tools.
• Organize and facilitate project meetings, workshops, and presentations to align teams.
• Monitor project progress, flagging potential roadblocks or delays to ensure timely delivery.

Communication & Reporting:

• Prepare and distribute project status reports, meeting minutes, and other relevant documentation.
• Maintain clear and consistent communication with project stakeholders, including clients, team members, and vendors.
• Facilitate communication and collaboration within the project team.

Administrative Excellence:

• Oversee project documentation, from contracts and proposals to change orders, keeping everything well-organized and accessible.
• Coordinate travel and logistics for project team members, ensuring smooth operations.
• Provide comprehensive administrative support, allowing the team to focus on what they do best.

Driving Continuous Improvement:

• Analyze current workflows and recommend enhancements to boost efficiency and effectiveness.
• Stay ahead of industry trends and innovations in project management methodologies, bringing fresh ideas to the table.

Responsibilities

Key Responsibilities:

• Supervise the technical delivery leadership.
• Coordinate delivery to meet deadlines directly with PMO.
• Ensure customer satisfaction throughout the projects’ lifecycle.
• Assist in building & reviewing P&L exercises with PM & finance teams.
• Assist presales teams with executive revision of solutions proposals when needed.
• Resolve any escalations or conflicts with running projects deliveries and operations.
• Coordinate skilling requirements between vendors/channel team and technical delivery leadership.
• Ensure a single point of accountability for success of the Managed Services organization with our customers.
• Ensure proper resources allocation and teams growth plans based on current and future operations expectations.
• Ensure SLA contracts are delivered and maintained with the highest level of performance and customer satisfaction levels.
• Assist account management and sales teams with executive insights about running projects and operations for customer satisfaction purposes.

Experience:

• 5+ Years of Experience in the same position.

Candidates must have the following core qualifications:

• Successful delivery of complex IT projects in Saudi.
• At least 10 years professional experience in supporting IT solutions and services.
• PMP (Project Management Professional) and ITIL v4 foundation certification is a plus.
• Skilled communication with direct customer facing or consulting roles at a senior level.
• At least 5 years of experience in managing the delivery and operations activities in the IT solutions and Services field.

Candidates must have knowledge in the following core technologies:

• Good local KSA government technologies awareness.
• Good Microsoft technologies awareness, certification is a plus.
• Good AWS Cloud technologies awareness, certification is a plus.
• Good Google cloud technologies awareness, certification is a plus.
• Good Alibaba Cloud technologies awareness, certification is a plus.
• Good Huawei Cloud technologies awareness, certification is a plus.
• Good Oracle Cloud Infrastructure technologies awareness, certification is a plus.

In addition to the above, candidates with any of following qualifications will have a major advantage:

• Azure tracks is a Major Plus.
• OCI tracks is a Major Plus .
• GCP tracks is a Major Plus.
• Technical Certification in Any Virtualization Technology is a Plus.

Responsibilities

• Assist in performing assessments of clients' network infrastructure to identify vulnerabilities and threats.
• Support the team in conducting penetration testing and vulnerability scans.
• Contribute to reports with findings and recommendations for security improvements.

• Participate in the development and implementation of secure network architectures, including firewalls, intrusion detection/prevention systems (IDS/IPS), VPNs, and access control solutions.
• Help configure and deploy security tools to monitor and protect against potential threats.
• Support the integration of security protocols and standards into existing and new network designs.

• Collaborate on designing and implementing secure solutions for cloud environments (OCI, Azure, GCP).
• Assist in securing cloud-based resources, including virtual networks, storage, and compute instances.
• Support the deployment of cloud-native security tools and frameworks to ensure robust protection.
• Deploying firewall and other network security products in cloud environments.

• Work with clients to understand their security requirements and provide assistance in implementing solutions.
• Participate in technical presentations, training sessions, and workshops to educate clients on best practices.
• Maintain positive relationships with clients to ensure ongoing support and satisfaction.

• Stay updated on emerging threats, vulnerabilities, and security technologies.
• Assist clients in maintaining compliance and implementing necessary controls.
• Documentation and Reporting:
• Create and maintain documentation, including security policies, procedures, and network diagrams under guidance.
• Provide status updates and performance reports to stakeholders as needed.

• Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent practical experience.
• Certifications:
• Working toward or holding certifications such as CISSP, CISM, CEH, CCSP, or CCNA Security is a plus, Fortinet and paloalto certifications.

• 2-4 years of experience in network security, including design, implementation, or auditing.
• Exposure to firewalls, IDS/IPS, SIEM tools, and endpoint protection technologies.

• knowledge of network protocols, architecture, and troubleshooting.
• Familiarity with configuring and managing firewalls, routers, and switches.
• Knowledge of cloud platforms and their security frameworks (OCI, Azure, GCP).

• Strong analytical and problem-solving abilities.
• Good communication and interpersonal skills.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Responsible for the deployment of product releases into the production environment.
• Responsible for the safe deployment of one or more product releases into the production environment.
• Responsible for executing the delivery and implementation plans
• Troubleshooting and identifying technical problems, debugging, code tracing and examining code (.NET, SQL) written by others and analyzing results
• Utilize SQL to query databases for troubleshooting testing scenarios,
• Responsible for detecting and optimizing the software database structures for customer implementations
• Responsible for performing tests and troubleshoots final system setups Available for Onsite projects to work alongside Project Managers, Support Team, and clients
• Building and setting up new development tools and infrastructure
• Secured access to production environments, and ensuring that systems are safe and secure against cybersecurity threats
• Working on ways to automate and improve deployment and release processes
• Working with software developers and software engineers to ensure that development follows established processes and works as intended
• Understanding the needs of stakeholders and conveying this to developers

Responsibilities

• Using your knowledge and experience in developing a variety of applications.
• Reviewing application requirements and interface designs.
• Monitoring and improving front-end performance.
• Documenting application changes and developing updates.
• Identify and troubleshoot issues related to coding and performance problems.
• Performing other duties related to the job as assigned by the direct supervisor.

Responsibilities

1. Data Analysis and Reporting:
• Collect, analyze, and interpret large datasets to identify trends, patterns, and insights.
• Develop and maintain reports, dashboards, and visualizations to support data-driven decision-making.
• While focusing on the client needs, suggests trends that needs to be monitored based on the data analysis.
• Monitor data quality and accuracy to ensure reliable outputs.
2. Solution Design:
• Collaborate with development team to understand data structure and requirements for the Project.
• Assist in the design and implementation of the project architecture, including data modeling and ETL processes.
• Identify opportunities for data integration and optimization within the project.
3. Documentation and Communication:
• Document data sources, data flows, and transformations.
• Communicate findings and insights effectively to stakeholders, including technical and non-technical audiences.
• Prepare presentations and reports to summarize analysis and recommendations.
4. Collaboration:
• Work closely with cross-functional teams, including business analysts, developers, and data engineers, to ensure project alignment and success.
• Participate in project meetings to discuss data requirements, project timelines, and deliverables.
5. Continuous Improvement:
• Stay current with industry trends and best practices in data analysis and warehousing.
• Recommend tools, technologies, and processes for improving data management and analysis capabilities.

Qualifications:

• Bachelor’s degree in Data Science, Computer Science, Information Technology, or a related field.
• A minimum of 5 years of proven experience in data analysis, preferably within a data warehouse and/or business intelligence context.
• Strong understanding of BI concepts, including data analysis, reporting, and visualization.
• Familiarity with BI tools mainly PowerBI and other data visualization tools like Tableau
• Understanding of ETL processes and data modeling principles.
• Strong analytical and problem-solving skills with attention to detail.

Preferred Qualifications:

• Proficiency in SQL and experience with database management systems (e.g., SQL Server, Oracle, PostgreSQL).

• Experience with data warehousing technologies (e.g., Amazon Redshift, Snowflake, Google BigQuery).

Responsibilities

Responsibilities

• Provide first-level technical support to end users via various channels, including phone, email, chat, or ticketing system.
• Respond promptly and professionally to support requests, ensuring excellent customer service and issue resolution.
• Diagnose and troubleshoot technical issues related to Microsoft 365 services, including but not limited to Exchange Online, SharePoint Online, Teams, OneDrive, and Azure Active Directory.
• Identify and escalate complex or unresolved issues to higher-level support teams or appropriate resources while ensuring proper documentation of the issue and steps taken for troubleshooting.
• Collaborate with other support engineers and teams to effectively resolve customer issues and share knowledge.
• Assist with user onboarding and provisioning activities, including account setup, license assignment, and access management within the Microsoft 365 environment.
• Educate end users on Microsoft 365 features and functionality, providing guidance and best practices to maximize productivity and adoption.
• Stay updated with the latest features, updates, and changes in Microsoft 365, and effectively communicate them to end users.
• Contribute to the improvement of support processes and documentation, including creating and updating knowledge base articles and FAQs.
• Adhere to service level agreements (SLAs) and meet defined performance metrics related to response time, resolution time, customer satisfaction, and other key indicators.

Responsibilities

Responsibilities

• Install, Configure, Manage, Support and Troubleshoot Cloud Deployments based on Microsoft Azure Technologies in all core cloud services types (IaaS, PaaS, Saas) in (On-Premise, Off-Premise, Hybrid) models

• Setup underlying Cloud Services system dependencies both on premise and on cloud including Azure Load Balancers, App Gateways and Firewalls
• As a consultant, you are expected to plan, identify, explain and execute cloud sizing, integration points, technical dependencies and any underlying software service that is part of or will be integrated with Microsoft Cloud Services
• Draft and Prepare Technical Documentation, Architecture Documents, User Guides and Designs for Cloud Solutions
• Ensure customer satisfaction throughout the project lifecycle
• Deliver hands-on sessions and technical presentations to various audiences