IT Service Management


HPE IT Service Management
Harness big data to accelerate ITIL-driven service delivery, improve user experience, and lower service desk costs.

Faster Service. Better Experience. Lower Costs.
With HPE ITSM Automation, you can speed up service delivery while making the experience more satisfying for end users and IT staff alike—so you can pick up the pace of key business initiatives. Now your ITIL-based services are easy to access and use, configuration and deployment take minutes rather than hours, and administration and maintenance tasks are simple and fast. Best of all, you can harness big data to provide insight, deliver knowledge, and identify trends.

Leave the High Costs and Frustration of Traditional ITSM Behind
Transform the excessive costs and frustrations of traditional ITSM into more productive and satisfied users, lower IT costs, and tighter IT control. An investment in HPE ITSM turns service delivery into a source of competitive advantages and business value.

Customer Views: Fresh Perspectives About ITSM
One of the best sources of insights and advice about ITSM solutions is our large and growing customer base. Hear what they have to say about maximizing the business value of ITSM—and why HPE is their chosen partner.

End-to-End Capabilities. ITIL-Based. Future-Ready
HPE provides complete ITSM solutions supporting service desk processes plus configuration management, asset management, analytics, and automation—all based on ITIL best practices all supported by expert implementation and expert services.

With eSense Technology Services we enable you to adopt Transformative Service Management ITSM solutions which are simply smarter at transforming service delivery and support. They automate tasks and manage assets to reduce costs. They speed up service desk processes while improving the user experience. They fine-tune software licensing and compliance. And they harness big data to constantly improve the service desk.