Business Service Management


Operations Management Services
Services that manage the health of enterprise applications, systems, and networks to support your digital business and help you deliver a great user experience.

Application monitoring & management solutions that provide a 360° view to ensure the performance of desktop, web, and mobile apps in your on-premise, cloud, or hybrid environments.

End-to-end Application Performance Monitoring
HPE Application Performance Management (APM) Solutions allow you to isolate problems real-time for all of your applications whether on-premise, cloud, or mobile. HPE APM Solutions are also available with a flexible delivery model to best fit your needs. Choose from any combination of on-premise, SaaS, or hybrid to suit your existing platform and business model.

Keep Your Business Services Healthy and Performing
Agile Operations Bridge and Application Monitoring services provides you with a 360° view into the health of your business services, and actionable insight so you can deliver better business services.

Our Services
* Define and refine your Operations Bridge strategy
* Translate strategy into actionable implementation
* Deploy and configure Operations Bridge and APM technology
* Improve your IT operations processes
* Ensure that your people have the right skills
* Drive solution adoption in your organization

Key Benefits
* Automate detection and diagnostics of IT problems for faster incident resolution
* Reduce the cost of monitoring and outage resolution
* Deliver better services and manage SLAs to increase user satisfaction
* Free up your IT operations staff to focus on adding value instead of routine tasks

Synthetic Monitoring
Be the first to know, improve MTTR
24/7 Virtual users are simulated by running scripts at regular intervals from multiple physical locations, alerting you for availability and performance issues before your customers will be impacted.

Real User Monitoring
Measure real end user experience, isolate specific session issues
Measure the real end user experience performance of all users at all locations all the time, and automatically discover underlying infrastructure and classify user actions.

Deep Dive Diagnostics
Track user actions to line of code, improve MTTR
Drill deep into user actions and back-end performance in traditional, virtualized, and cloud environments to diagnose bottlenecks and quickly isolate and resolve issues.

System Monitoring
Powerful agentless system monitoring
Single toolset for infrastructure, applications and network monitoring with 100+ out-of-the-box monitors and monitor templates to easy isolate system issues.

Service Level Management
Manage your SLA’s, focus on your business
Status dashboard for all the configured SLAs and OLAs, to mitigate risk of SLA breaches.

eSense Technology Services team can help you achieve end-to-end management solution that integrates network, server, application and business transaction monitoring to provide you with full control and visibility over your environment in order to maintain highest availability and best performance.